RETURNS & REFUNDS

1. Returns Following Withdrawal

If you wish to exercise your statutory right of withdrawal, please inform us within the statutory withdrawal period.

Detailed information about the right of withdrawal can be found in our Withdrawal Policy.

You can also declare your withdrawal using our electronic withdrawal function:

Cancel Contract

2. Return Shipping Costs

If goods are returned under the statutory right of withdrawal, you are responsible for the direct cost of returning the goods.

This applies in particular where WALK18 has delivered the goods you ordered correctly and without defects and you nevertheless decide to withdraw from the order.

For such returns, we generally do not provide a free return shipping label.

3. Incorrect Delivery or Defective Goods

If you have received the wrong item or the delivered goods are defective, please contact us before returning the goods.

Email: info@walk18.de

Where possible, please include your order number and a brief description of the issue.

We will review the matter and then inform you of the next steps.

An incorrect delivery or a justified warranty claim is not treated in the same way as a normal voluntary return.

4. Return Address

Once you have declared your withdrawal, returns can be sent to the following address:

WALK18
Owner: Waqar Khan
Industriestraße 8
76846 Hauenstein
Germany

Where possible, please include your order number with the return so that we can clearly identify the goods.

5. Condition of Returned Goods

You may inspect the goods in the same way as would generally be possible in a retail store.

You are only liable for any diminished value of the goods if that loss in value results from handling that was not necessary to establish the nature, characteristics and functioning of the goods.

We recommend returning the goods complete and securely packaged wherever possible.

6. Refunds

In the event of a valid withdrawal, the refund will generally be made using the same payment method used for the original order, unless otherwise agreed.

We may withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been returned, whichever occurs first.

7. Tracking Your Return

We recommend using a shipping method with tracking for your return and keeping the proof of posting until the refund process has been completed.

8. Questions About Returns

If you have any questions about a return or refund, you can contact us at:

info@walk18.de